We Take Care of your Routine Needs

We are

Your Outsourced Customer Support

Streamline your e-commerce tasks and customer support with our outsourcing solutions, offering virtual assistance for online businesses

E-commerce

Support

Social Medias

Support

Mails

Support

Chats

Support

Phone

Support

E-commerce

Support

Social Medias

Support

Mails

Support

Chats

Support

Phone

Support

WE ARE USED TO YOUR TOOLS

and every CRM and CMS on the market

Let Us Alleviate Your Workload by Being Your Trusted Support


1.5 H

This is the average time we spend on tasks for our partners every day

That not a lot right ?

Well, without us, our customer face hiring full-time staff or daily screen time. We save them time, enabling focus on growth…


E-commerce Processes

We take and manage your orders, ensuring precise payment and inventory management. Additionally, we handle your supplier and 3PL management

French and
English

That’s the languages we speak. We offer our language skills to support new market ventures in Francophone countries or effectively catering to your international customers

Customer
Service

We support your customers wherever they are, utilizing the software and platforms you require. We are available every day, acting as an extension of your team

Adapting to
Your Size

Big or small, it doesn’t matter. You don’t need to have a high volume to work with us. In fact, most of our clients are SMEs and small e-commerce businesses

Francophone Customer Service Solutions

Similar to individuals, each business has its uniqueness. Our offer is adjusted to fit your needs. Let’s work together on a solution.

Our Approach

We streamline our onboarding process to minimize disruption to your organization’s workflow



2018

Year we started in the industry

70

Number of countries we served

2

Number of online businesses we own

Testimonials

We could have included a citation here, but both you and us know that it would be ridiculous. In fact we maintain complete client confidentiality and adhere to GDPR regulations, ensuring your information is never shared.

Adam

Owner of E-Commerce-Support.com

Our Volume-Based Monthly Pricing Structure

With a straightforward and just payment plan, we cater to small e-commerce ventures and business owners. Unlike fleeting freelance arrangements, our commitment lies in forging lasting partnerships, understanding the nuances of your business, and ensuring its ongoing success.

BASE PACKAGE

470 €

Includes 12 hours of effective work per month, billed only for time actively spent on your business. It encompasses Routine Tasks and Customer Service/Support for companies selling services or products online, including:
  • Email support
  • Live chat support
  • Phone support
  • Social media support
  • Online order fulfillment and inventory management
  • Supplier and 3PL management
This package is customizable to your needs, and we are open to discussing additional tasks. In French, English or both

Between 12 and 30 hours

35 € Per hour

Every hour worked per month beyond the 12 hours included in the base package costs a discounted rate of 35 euros per hour. The rest of our offer stays the same: It includes any tasks already covered in your base package, ranging from customer service to customer support and e-commerce operational activities. Our offer is fully customizable, and we are open to discussing tasks not listed. In French, English or both

More than 30 hours

31 € Per hour

Exceed 30 hours and enjoy even lower rates! Each additional hour worked beyond 30 hours in a month is just 31 euros. It’s simple: you gain access to all our services at the most competitive rates in the industry. In French, English or both

FREE UP YOUR TIME TO GROWTH!

Meet Your new Support