We Take Care of your Routine Needs

We are

Your French Language Customer Support

E-Commerce-Support.com is your solution for bilingual support and ecommerce services in French and English

E-commerce

Support

Social Medias

Support

Mails

Support

Chats

Support

Phone

Support

E-commerce

Support

Social Medias

Support

Mails

Support

Chats

Support

Phone

Support

WE ARE USED TO YOUR TOOLS

and every CRM and CMS on the market

Count on Us to Unburden Your Workload as Your Committed Support


1.5 H

This is the average time we spend on tasks for our partners every day

That not a lot right ?

Well, without us, our customer face hiring full-time staff or daily screen time. We save them time, enabling focus on growth…


E-commerce Processes

We take and manage your orders, ensuring precise payment and inventory management. Additionally, we handle your supplier and 3PL management

French and
English

That’s the languages we speak. We offer our language skills to support new market ventures in Francophone countries or effectively catering to your international customers

Customer
Service

We support your customers wherever they are, utilizing the software and platforms you require. We are available every day, acting as an extension of your team

Adapting to
Your Size

Big or small, it doesn’t matter. You don’t need to have a high volume to work with us. In fact, most of our clients are SMEs and small e-commerce businesses

Rely on Us to Relieve Your Schedule with Our Unwavering Support

Similar to individuals, every business is distinct. Our offer is customized to your requirements. Collaboratively, let’s create a solution.

What We Do Next

Minimizing disruption to your organization, we prioritize a quick and efficient onboarding process



2018

Year we started in the industry

70

Number of countries we served

2

Number of online businesses we own

Testimonials

We could have included a citation here, but both you and us know that it would be ridiculous. In fact we maintain complete client confidentiality and adhere to GDPR regulations, ensuring your information is never shared.

Adam

Owner of E-Commerce-Support.com

Our Volume-Based Monthly Pricing Structure

Providing a clear and fair payment structure, we cater to the needs of small e-commerce businesses and entrepreneurs. This isn’t your typical short-term freelance gig; we’re committed to building long-term collaborations, understanding your business thoroughly, and ensuring its ongoing prosperity.

BASE PACKAGE

470 €

Includes 12 hours of effective work per month, billed only for time actively spent on your business. It encompasses Routine Tasks and Customer Service/Support for companies selling services or products online, including:
  • Email support
  • Live chat support
  • Phone support
  • Social media support
  • Online order fulfillment and inventory management
  • Supplier and 3PL management
This package is customizable to your needs, and we are open to discussing additional tasks. In French, English or both

Between 12 and 30 hours

35 € Per hour

Every hour worked per month beyond the 12 hours included in the base package costs a discounted rate of 35 euros per hour. The rest of our offer stays the same: It includes any tasks already covered in your base package, ranging from customer service to customer support and e-commerce operational activities. Our offer is fully customizable, and we are open to discussing tasks not listed. In French, English or both

More than 30 hours

31 € Per hour

Exceed 30 hours and enjoy even lower rates! Each additional hour worked beyond 30 hours in a month is just 31 euros. It’s simple: you gain access to all our services at the most competitive rates in the industry. In French, English or both

FREE UP YOUR TIME TO GROWTH!

Meet Your new Support